Customer support that replies in seconds and escalates when it matters.
YourWingman helps brands answer Instagram DMs with fast, polite, and compliant responses. Handle the common questions automatically, route sensitive issues to humans, and keep every conversation on-brand.
Built for real support teams
- Auto-replies for FAQs, order status, store hours, and returns.
- Escalates to a human for sensitive or complex issues.
- Conversation summaries and suggested replies.
- Routing by keyword, intent, and priority.
Everything a DM support flow needs
Reduce response time without sacrificing tone or compliance. The assistant works inside your operational rules and keeps humans in control.
Instant FAQ replies
Answer the top 80% of inbound questions with approved, brand-safe responses.
Escalation rules
Flag refunds, disputes, or VIP requests and hand them to a human instantly.
Intent routing
Detect order status, product questions, and store hours so each DM lands correctly.
Quality control
Human review mode, conversation notes, and audit logs for every response.
Team visibility
See conversation summaries and follow-up tasks in one place.
On-brand tone
Configure the voice, approved phrases, and guardrails for every reply.
How it works
The platform listens to inbound DMs, drafts the best response, and either sends it automatically or hands it to your team based on your rules.
Authorize your Instagram professional account to enable compliant support automation.
Define FAQs, escalation triggers, and tone of voice for your team.
Start responding to inbound DMs with an AI copilot and human oversight.
Compliance-first by design
YourWingman is designed for the Instagram Messaging API and uses only approved, inbound customer support workflows.
Inbound only
We respond only to messages initiated by customers. No cold outreach or spam.
Human fallback
High-risk or sensitive messages are routed to a human before any reply is sent.
Clear consent
Customers message your brand first, and replies stay within that conversation.
Security and data handling
We minimize data retention, apply least-privilege access, and keep audit trails for all automated messages. Customer data belongs to you and can be deleted on request.
Encrypted storage, scoped permissions, and routine token rotation.
Only the data required to respond to a DM is processed.
Role-based permissions for your team and full audit history.
Simple pricing for support teams
We price by Instagram account and volume, with a pilot plan for teams just getting started.
Pilot
Best for one account and a lightweight DM workload.
Growth
For brands that want consistent coverage and escalation rules.
Enterprise
Advanced controls, SLA support, and custom integrations.
FAQ
Does YourWingman message customers first?
No. The system only replies to inbound DMs initiated by the customer.
Can a human approve replies?
Yes. You can require review before any message is sent.
What kinds of questions are automated?
FAQs like store hours, order status, return policies, and product availability.
Do you support multiple team members?
Yes. Add teammates, set roles, and track activity.
Ready to reduce DM response time?
Tell us about your Instagram support volume and we will help you launch a compliant automation workflow.
YourWingman is not affiliated with Instagram or Meta.